La experiencia del cliente
Example: La experiencia del cliente mejora con un buen servicio al cliente.
Definition
"La experiencia del cliente" refers to the overall perception and feelings a customer has about a brand or company based on all interactions and touchpoints throughout their buying journey, including service quality, communication, and product satisfaction.
Etymology
The phrase "la experiencia del cliente" comes from Spanish, where "experiencia" means experience and "cliente" means customer. It evolved in the marketing world to emphasize the importance of customer satisfaction and engagement beyond just the product.
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"La experiencia del cliente" appears in the Vocaplus list "Spanish - Marketing - (A1-C2) - set 1", containing 110 commonly used words.
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the customer experience