L'experiència del client
Example: L'experiència del client és clau per fidelitzar els consumidors.
Definition
"L'experiència del client" refers to the overall perception and feelings a customer has during all interactions with a company or brand, which significantly influences their satisfaction and loyalty. It encompasses every touchpoint from initial contact to post-purchase support.
Etymology
The phrase "l'experiència del client" comes from Catalan, where "experiència" means experience, derived from the Latin 'experientia,' meaning 'trial' or 'proof.' "Client" comes from the Latin 'cliens,' originally referring to a dependent or follower. Together, they describe the customer's journey and interactions with a service or product.
Learn to use this word actively
"L'experiència del client" appears in the Vocaplus list "Catalan - Marketing - (A1-C2) - set 1", containing 110 commonly used words.
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