The guest experience
Example: Guest experience reflects overall satisfaction during stay
Definition
"The guest experience" in hospitality refers to the overall impression and satisfaction a guest has during their stay at a hotel, resort, or other service venue. It includes all interactions, services, and environments that contribute to the guest's feelings and memories.
Etymology
The phrase "the guest experience" combines 'guest,' derived from Old English 'gæst,' meaning a visitor or someone welcomed temporarily, and 'experience,' from Latin 'experientia,' meaning knowledge gained through repeated exposure. Together, they emphasize the importance of a visitor's cumulative impressions during their stay.
Learn to use this word actively
"The guest experience" appears in the Vocaplus list "English - Hospitality - (A1-C2) - set 1", containing 110 commonly used words.
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