L'expérience client
Example: L'expérience client dans cet hôtel est toujours très positive.
Definition
"L'expérience client" refers to the overall impression and satisfaction a customer has during their interaction with a hotel or restaurant, including service quality, ambiance, and emotional response. It encompasses every touchpoint that influences the customer's perception and loyalty to the establishment.
Etymology
The term "l'expérience client" combines the French word "expérience," meaning experience or trial, with "client," meaning customer. It originated from business and marketing fields emphasizing the importance of customer satisfaction and engagement in service industries, especially hospitality.
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"L'expérience client" appears in the Vocaplus list "French - Hospitality - (A1-C2) - set 1", containing 109 commonly used words.
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customer experience