La gestió de queixes
Example: La gestió de queixes és essencial per millorar el servei.
Definition
"La gestió de queixes" refers to the process of handling and addressing customer complaints effectively to improve service quality and ensure customer satisfaction. It involves receiving, evaluating, and resolving complaints in a systematic and timely manner.
Translations
-
la gestión de quejas -
klachtenbeheer -
la gestion des plaintes -
Beschwerdemanagement
Etymology
The phrase "la gestió de queixes" comes from Catalan, where "gestió" means management or handling, derived from the Latin 'gestio,' meaning to carry or manage. "Queixes" means complaints, originating from the Latin 'quassus,' meaning shaken or disturbed. Together, the phrase literally translates to 'the management of complaints.'
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"La gestió de queixes" appears in the Vocaplus list "Catalan - Management - (A1-C2) - set 1", containing 108 commonly used words.
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